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Why we need your personal information

GearApp Holdings Inc. (gearchain.io, app.gearchain.io and GEARCHAIN) [referred to as "we", "us" and "our"] is an independent IT consultancy specializing in Inventory Solutions, Cloud Service and Solutions. We offer various services to help you get the most from the cloud and to do so when you get in touch with us we need your personal information to help determine how we can best help you and to get back in touch with you. The privacy of our visitors to our solution and service is important to us. We recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit us, and how we safeguard your information.

Information We Collect

We collect only the information necessary to operate GearChain and provide our services effectively. The types of information include:

• Account Information: Your name, email address, and password to create and manage your account.
• Usage and Device Information: Log data such as IP address, browser type, and device identifiers to improve app performance and security.
• Inventory and Project Data: Information you upload, including inventory item details, barcodes, images, and associated notes.
• Communication Data: Messages or emails you send to our support team.
• Cookies and Analytics: Basic analytics data to understand how users interact with our site and app. You can manage cookies in your browser settings.

We collect this information to provide and improve our services, maintain account security, and deliver a better user experience. We do not sell or share personal data with advertisers or unrelated third parties.

How we collect and process your information

Our Newsletter subscriber form

• Email address

Schedule a demo form

• Name
• Email address
• Phone (if required)
• Message (if required)

Our GEARCHAIN app

• Name
• Email address
  (login with Apple/Google/Microsoft account and it connects to our backend)
• Website / domain (if required)
• An Excel and/or Google Sheet generated and connected to the app (if required)

Once you submit one of the forms, our third-party data processor, Google Cloud processes your personal information for the purposes you choose to agree to on the form. Google Cloud securely stores and encrypts your information when at rest or transmitted over the internet and is only accessible by GEAR user accounts with two-factor authentication. Microsoft and/or Google processes your personal information in accordance with its Privacy Policy and Terms. Those who pay for our services

Google APIs

The GEARCHAIN App’s use and transfer to any other app of information received from Google APIs will adhere to  Google API Services User Data Policy, including the Limited Use requirements.

No Third-Party Data Sharing

We may share data with trusted service providers (e.g., Google Cloud, Microsoft) who process it securely under contractual agreements. We do not sell or trade personal information.

What happens if you do not provide the personal information we request

​If you do not provide some or all of the information requested we may not be able to use the service and/or inform you of news, reply to your query or fulfill your support request.

How long do we hold your personal information

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

• You request your information to be deleted
• You request your information to be updated – old information is deleted when updated
• We receive notification from other people that you no longer want us to keep your personal information (we will endeavor to contact the individual concerned before proceeding with such changes)

If you feel that we removed your personal information by mistake, please Contact Us.
We reserve the right to challenge requests we deem to be made with malicious intent.

Access to your information and correction

Please contact us to request access to your personal information. If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible, we will promptly correct any information found to be incorrect. Please allow up to 21 days for us to respond to your request.

Security

Personal information that is held by our third-party data processors (mentioned above in How we collect and process your information) utilizes industry-standard secure server connections to ensure that your personal data is encrypted both at rest and when securely transmitted over the Internet. We perform periodic audits, access control reviews, and vulnerability assessments to maintain data integrity.

General Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. We use only essential and analytics cookies. You can manage preferences or opt out through your browser or our cookie settings banner.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Notice to California Residents

Subject to certain limits under California law, California residents may ask us to provide them with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (2) the identity of those third parties. To obtain this information, please send an email to support@gearchain.io with "California Shine the Light Privacy Request" in the subject line and in the body of your message.

Global Compliance Note

For users in the European Union, United Kingdom, and other regions, our lawful basis for processing is consent, contractual necessity, or legitimate interest as defined by GDPR and similar laws.

Children’s Personal Information

The Online Services are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Online Services. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the Contact Us section of this Privacy Policy.

Breach Response policy

If a data breach occurs, we will notify affected users promptly and take steps to secure the data.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on Sept 29, 2025.

How to contact us

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us by email at support@gearchain.io or write to us at:

GearApp Holdings Inc. (dba GEARCHAIN)

Attn: Chief Privacy & Digital Risk Officer / Data Protection Officer

453 W San Carlos St., Unit #2, San Jose, CA 95110 United States